Graphicano support and frequently asked questions section, where you can find a guide on how setting up your email, and view it through the browser, you can also search for an outlook error number, or you can Ask Graphicano, by filling the smart search form below. Enjoy!

A) To view your email through the browser

http://www.yourdomain.com/webmail/   (e.g.  http://www.graphicano.com/webmail/)

1. insert your full email address and your password.
2. choose "Round Cube" email editor and start browsing your emails.

B) To Set Up Your E-mail Account in Microsoft Outlook

1. In Microsoft Outlook, from the E-mail Accounts menu, select Tools.
   
   
    
2. On the E-mail Accounts wizard window, select Add a new e-mail account, and then click Next.
   
   
   
   
3. For your server type, select POP3, and then click Next
   
   
   
    
4. On the Internet E-mail Settings (POP3) window, enter your information as follows:
   Your Name: Your first and last name as you like it to be displayed at recipient.
   E-mail Address: Your email address.
   User Name: Your full email address, again.
   Password: Your email account password.
   Incoming mail server (POP3): mail.yourdomain.com)
   Outgoing mail server (SMTP): mail.yourdomain.com)
   
   
   
   then press the "More Settings ..." button highlighted in orange above.
    
5. On the Internet E-mail Settings window, go to the Outgoing Server tab.
    
6. Select My outgoing server (SMTP) requires authentication, and 'Use same settings as my incoming mail server'
   
    
   
    
7. Go to the Advanced tab, and then change the Outgoing server (SMTP) port from 25 to 587
   
   
    
8. Click OK
    
9. Click Next
   
   
   
   
10. Click Finish
    
    
    
    

Many large ISPs (Internet Service Providers) block port 25 connections to prevent computers within their network from connecting to servers outside of their networks.

The majority of spam (unsolicited email) on the Internet is caused by malicious software viruses that take control of infected computers. Often times the user never knows their computer has been infected until their account has been suspended. These viruses direct the infected machines to send email through port 25. ISPs takes spam very seriously, and block outgoing connections on port 25 to prevent infected computers from being used by spammers to send unsolicited email. Outbound port 25 blocking is a standard industry method to control spam. as a solution for this problem, please make sure to change the port 25 to 587.

Also make sure that (My Server Requires Authentication checkbox is checked as well as 'Use same settings as my incoming mail server') ... to reconfigure your mail editor, please click here

How to Configure Outlook Express to use port 587 for sending email

1. Open your Outlook Express, select the Tools menu and from the drop-down list select Accounts.
2. Next, select the Mail tab then choose your email account and click Properties.
3. After selecting Properties, the Mail Properties window will appear. Select the Advanced tab on the far right portion of the window.
4. From the Advanced tab, review the area underneath Server Port Numbers. In the Outgoing mail (SMTP) field enter the number: 587.
5. Once you are finished, select OK.

How to Configure Outlook to use port 587 for sending email

1. Open your Outlook, select the Tools menu and from the drop-down list select Account Settings.
2. The Account Settings window will open displaying the Email tab. Click to highlight your email account and then select Change.
3. From the Change Email Settings screen, select More Settings from the lower right-hand portion of the window.
4. From the Internet Email Settings window, select the Advanced tab.
5. From the Advanced tab, review the area underneath Server Port Numbers. In the Outgoing server (SMTP) field enter the number: 587.
6. Once you are finished, select OK.

How to Configure Thunderbird to use port 587 for sending email

1. Open Thunderbird, select the Tools menu and from the drop-down list select Account Settings.
2. From the Account Settings window, in the left-hand column, select Outgoing Server (SMTP) and from underneath the Ougoing Server (SMTP) Settings area of the window on the right, select Edit….
3. In the SMTP Server window, enter 587 in the Port: field.
4. When you are finished, select OK.

How to Configure Entourage (Mac Mail) to use port 587 for sending email

1. Open Entourage, select the Tools menu and from the bottom of the drop-down list select Accounts.
2. On the Accounts window under the Mail tab, click on your email account to highlight and then select Edit.
3. The Edit Accounts window should appear opened to the Account Settings tab.
4. In the Override default SMTP port: field enter 587, then select OK.

Cause:
This Barracuda issue happened because an IP address that you are taking from your ISP (Internet Service Provider) is blocked.

Symptoms:
If you are using outlook, it may gives the following error:
Task '<Account Name> - Sending' reported error (0x800CCC0F) : 'The connection to the server was interrupted.  If this problem continues, contact your server administrator or Internet service provider (ISP).  The server responded: 550 http://www.barracudanetworks.com/reputation/?pr=1&ip=<your IP address number>"'

Solution:
If it is static 'fixed' IP address (by means that you always have this IP address "for example  41.130.44.200" as a request from you to ISP), so either them or you have to request removal of this IP from barracuda. http://www.barracudacentral.org/rbl/removal-request
 
If it is dynamic IP address (which means that if you switch off the router and switch it on again, you’ll get different IP address), so when this error happens again, switch off and on the router and try sending again.  (Your ISP should be reported anyways for their blocked IP addresses).


In order to know if you have static or dynamic IP address, use the following website:
http://whatismyipaddress.com/
switch off and on router for 10 sec. and access the above link to see if your IP has changed or not.